Privacy policy

Pinhais & Cª Lda. Assures the best practices in the field of security and protection of your personal data. For further information, you may visit our Privacy Policy at or, in the Privacy Policy section.


Pricing Policy

The prices set in this online store, unless otherwise stated, will only be valid for the day they are announced, and will remain in effect for the customer who orders on that date, even if they receive it on a later day. All items featured on the site are subject to stock availability at the time the item is collected at the respective store. Missing items will not be billed.

Prices set, unless misspelled, published, or broken, include VAT and are valid only for this store and the day they are announced. Prices and specifications subject to change without notice.

The currency converter is provided by BEST Currency Converter app and is for illustration purposes only. It is meant only as an approximate conversion tool based on the latest information available and should not be relied upon for any other purposes. All rates are in Euro and the currency exchange rate to be applied will be based on the exchange rate in use by Conservas Pinhais & Cia on the day that payment is taken.”


Satisfaction / Return Policy

Pinhais & Cª Lda. is committed with the quality of its products and services.

However, if you are not satisfied with a particular product, regardless of whether it is defective or not, you can always return the order to the courier, and the amount due will be refunded to you later.

You can also submit your discontent by email: or by phone: +351 22 938 00 42 (call to an international landline) and return the product (s) (full refund of the amount paid) within 30 days of receipt of the same (s), provided that they are in the condition in which they were purchased (including the original packaging).

If the delivery address you provided is incorrect or insufficient, Pinhais cannot be held responsible for this situation. Pinhais can resend your order but all the costs of the first order will be applied. 


Complaints and Suggestions Management Policy

With a continuous commitment and totally focused on customer needs, Pinhais & Cª Lda. has constantly evolved its value proposition. Listening to and understanding customers is a priority for Pinhais & Cª Lda., in order to improve and ensure, at all times, your total satisfaction. The increasingly demanding and informed customer orientation makes Pinhais & Cª Lda. permanently focused and dedicated, seeking to anticipate their expectations.


Product Quality Policy

Shop.conservaspinhais offers you a range of high value products and guarantees you the highest quality.

All the ingredients that make up our century-old recipes are rigorously selected and allow us to guarantee the best quality of the preserves we sell.

Your purchases are properly packed in sturdy boxes, closed and identifiable with the reference of your order.

Food products are subject to constant changes of which the consumer should always be informed. For this reason, we recommend that you always read the nutrition information, ingredient list, recommendations for use, preparation and / or storage, as well as all mandatory and / or voluntary information on a food product before use or consumption.


Delivery Policy

Deliveries are communicated to customers by email on the day of delivery, if we have contact details by email. If the customer is not at home to receive the order, the transport company will leave a note with information about where to pick up, and will have a period of 2-4 days in a row to do so. Shop.conservaspinhais will also send you an email or phone message to reinforce the need to travel to collect your order.

If the customer is unable to pick up the order within the established deadline, shop.conservaspinhais cannot be held responsible, considering the process closed, and there is no reason to resend the order. For information, shop.conservaspinhais will be charged the cost of resending the order to Matosinhos, Portugal. If the customer wants to retrieve the order, he will have to make a new payment by the same route made initially, twice the amount of transport initially charged. After confirmation of receipt, shop.conservaspinhais will resend the order, restarting the process again.

 Due to customs regulations that have been implemented in Brazil, that include not guaranteeing delivery timings and no clear customs clearance costs, Pinhais & Cª Lda. is not accepting orders to be delivered in Brazil. As soon as Pinhais & Cª Lda. can guarantee the level of service that all customers are entitled to, we will start accepting orders to Brazil once again. We are sorry for any inconveniences that this situation might cause to all our Brazilian customers.

Due to customs topics, deliveries to Iceland have been cancelled until further notice or removal of present shipping restrictions.

Due to the current war situation in Israel, Pinhais cannot ship any product to this country. As soon as Pinhais & Cª Lda. can guarantee the level of service that all customers are entitled to, we will accept orders to this region once again. We apologize to all our customers for any inconvenience this situation might cause.


Delivery Communication Policy

After your order has been validated, your data will be communicated to the distribution partner of Pinhais & Cª Lda. Who will send you an email or a message by mobile phone, where you can track your order. For any further information you can always contact us by email: or by phone: +351 22 938 00 42.


Out of stock policy

Your orders are physically satisfied by Pinhais & Cª Lda. store in Matosinhos. This way, your orders will be subject to the availability of the products purchased at the store.


Dispute Management

In the event of a dispute, the consumer may have recourse to a Consumer Dispute Resolution Entity:

ASAE - Northern Regional Unit

    Operational Unit I - Porto

    Gil Vicente Street, 30

    4000-255 Porto

    Tel 225 070 900

    Fax: 225 070 928


In the event of an online consumer dispute, the consumer may have recourse to an online dispute resolution (RLL) system, the online dispute resolution (ODR) platform, which has the power to resolve disputes arising from contractual obligations. sales contracts or online services.

Access the Electronic Alternative Dispute Resolution Platform here for online sales or service contracts - .